What If My Artwork Arrives Damaged?

Updated June 2026 • 3-minute read

At Artbeat Studios, every order is carefully inspected, packaged, and prepared for shipment. While damage during transit is uncommon, we understand that shipping carriers occasionally experience issues beyond our control.
If there is a problem with your order, we're here to help.

Quick Answer

If your artwork arrives damaged or there is an issue with your order:
Contact us within 30 days of delivery.
You can reach our team through:

• Email: support@artbeatstudios.com
• Website chat
• Phone: (949) 250-4117

Our team will review the issue and work with you to determine the appropriate resolution.

What Should I Do If My Order Arrives Damaged?

If you notice damage to your artwork or packaging:

Step 1

Inspect the artwork carefully.
Look for:

• Cracks
• Chips
• Dents
• Delamination
• Structural damage
• Shipping damage

Step 2

Take clear photographs of:

• The damaged area
• The overall product
• The packaging (if applicable)

Photos help our team evaluate the issue and expedite the resolution process.

Step 3

Contact Artbeat Studios within 30 days of receiving your order.
Our support team will review the situation and guide you through the next steps.

What Happens After I Contact Support?

Once we receive your information, our team will review the issue and determine the most appropriate solution.
Depending on the circumstances, this may include:

• Replacement of the affected product
• Repair recommendations
• Warranty support
• Additional assistance from our customer service team

Our goal is always to ensure you are satisfied with your order.

Warranty Coverage

Certain products include warranty protection against manufacturing defects.

Acrylic, Metal, and Canvas Prints

Covered for:

• Delamination, lifting, or separation in acrylic face mounts
• Material or bonding failures in metal prints
• Structural or coating failures in canvas prints
• Manufacturing defects affecting product integrity

Warranty term:
3 Years

Framed Paper Prints

Covered for:

• Framing material defects
• Matboard defects
• Glazing defects
• Backing defects
• Assembly-related manufacturing issues

Warranty term:
1 Year

What Is Not Covered?

The warranty does not cover:

• Improper installation
• Accidental damage
• Mishandling
• Scratches, chips, cracks, or abrasions
• Humidity or moisture exposure
• Extreme temperatures
• Direct sunlight or UV fading
• Chemical or abrasive cleaners
• Normal aging or environmental wear
• Modifications made after delivery

Unframed paper prints are not covered under warranty due to their archival nature and sensitivity to handling and environmental conditions.

Common Misconceptions

If something goes wrong, I'm on my own.

No.
If there is an issue with your order, contact our team and we'll review the situation with you.

Small damage isn't worth reporting.

Even minor issues should be reported so our team can properly evaluate the situation.

The warranty covers accidental damage.

Warranty coverage applies to manufacturing-related issues and product integrity, not accidental damage or improper handling.

Our Recommendation

Inspect your artwork shortly after delivery and contact us as soon as possible if you notice any concerns.
Providing clear photos and a detailed description of the issue helps us resolve problems quickly and efficiently.
We take pride in our craftsmanship and stand behind the products we produce.

Updated on: 07/17/2026