What Is Artbeat Studios’ Return, Replacement, and Warranty Policy?

Updated July 2026 • 8-minute read

Every Artbeat Studios product is custom made to order.

Because each print is produced specifically for the customer’s selected image, dimensions, material, finish, and presentation options, we do not accept general returns or exchanges.

However, if there is a problem with your order, our Customer Service team will review the concern and work with you to determine the appropriate resolution.

Quick Answer

If there is an issue with your order:

Contact us within 30 days of receiving it
Provide your order number
Describe the concern clearly
Include photographs showing the issue
Keep the original packaging when shipping damage is involved

You can reach us through:

Email: support@artbeatstudios.com
Webchat
Phone: 949-250-4117

Depending on the issue, resolution may include troubleshooting, replacement, store credit, or another appropriate solution.

Do You Accept Returns or Exchanges?

No.

All Artbeat Studios products are custom made using the image, size, material, finish, mounting, and framing options selected when the order is placed.

For this reason, we do not accept general returns or exchanges.

If there is a production defect, shipping damage, or another problem with the completed order, contact Customer Service so we can review the concern.

How Long Do I Have to Report a Problem?

Please contact us within 30 days of receiving your order if there is an issue.

Reaching out promptly allows us to:

Review the condition of the product
Examine production records
Evaluate shipping damage
Request photographs or additional information
Determine the most appropriate resolution

Separate warranty periods may apply to qualifying material or structural defects.

What Information Should I Provide?

When reporting a concern, please include:

Your order number
The name and email address associated with the order
A description of the issue
Clear photographs of the full product
Close-up photographs showing the affected area
Photographs of the packaging when shipping damage is involved
A photograph of the shipping label when shipping damage is involved

Additional images or information may be requested while the concern is being reviewed.

What Is Covered by the 3-Year Guarantee?

The following products include a 3-year guarantee against qualifying manufacturing and material defects:

HD Acrylic Prints
HD Metal Prints
Canvas Prints

Acrylic Prints

Qualifying concerns may include:

Delamination
Lifting
Separation within the acrylic face-mount
Manufacturing defects affecting product integrity

Metal Prints

Qualifying concerns may include:

Material failures
Bonding failures
Manufacturing defects affecting product integrity

Canvas Prints

Qualifying concerns may include:

Structural failures
Coating failures
Manufacturing defects affecting product integrity

Coverage depends on the nature and cause of the issue.

What Is Not Covered by the 3-Year Guarantee?

The warranty does not cover damage or deterioration caused by:

Improper installation
Accidental damage
Mishandling
Scratches
Chips
Cracks
Scuffs
Abrasions
Humidity
Moisture
Extreme temperatures
Direct sunlight
UV-related fading
Chemical cleaners
Abrasive cleaners
Normal aging
Environmental wear
Alterations made after delivery

The warranty is intended to cover qualifying manufacturing or material failures rather than damage caused after the product has been delivered.

What Is Covered for Framed Paper Prints?

Framed Paper Prints include a 1-year warranty against qualifying defects involving:

Framing materials
Matboard
Glazing
Backing
Assembly
Manufacturing flaws affecting structural integrity

What Is Not Covered for Framed Paper Prints?

The framed Paper Print warranty does not cover:

Paper prints purchased without framing
Warping or distortion caused by humidity
Warping or distortion caused by temperature
Sunlight exposure
UV-related fading
Mishandling
Impact damage
Improper hanging
Scratches
Scuffs
Normal wear

Are Unframed Paper Prints Covered by a Warranty?

No.

Unframed Paper Prints are not covered under a product warranty because of the archival paper’s sensitivity to:

Handling
Moisture
Humidity
Temperature
Light exposure
Storage conditions
Environmental conditions

Paper prints should be handled carefully and stored or displayed using archival framing and presentation methods whenever possible.

What Happens After the Warranty Expires?

Contact Customer Service even if the applicable warranty period has expired.

Depending on the circumstances, we may be able to offer a discounted reprint as a courtesy.

Courtesy discounts are reviewed individually and are not guaranteed.

How Do Replacements Work?

If a qualifying defect or production issue is confirmed, Artbeat Studios may produce a replacement.

When reviewing a replacement request, we will generally ask for:

The order number
Photographs of the product
A description of the issue
Additional photographs or information when needed

Any approved replacement will be produced using the originally submitted image file and order configuration.

Can I Submit a Revised File for a Replacement?

No.

A warranty replacement or production-related reprint must use the original file submitted with the order.

A revised, re-edited, recolored, recropped, or replacement image file is treated as a new order.

This helps distinguish a manufacturing concern from changes made to the artwork after the original order was completed.

Can I Change the Product During a Replacement?

Warranty replacements are intended to reproduce the original ordered product.

Requests to change the following may be treated as a new order:

Image file
Crop
Dimensions
Material
Finish
Mount
Frame
Canvas edge treatment
Other product options

Contact Customer Service to discuss the available options before making changes.

Will Modifying the Print Affect the Warranty?

Yes.

Modifications made to a completed print after delivery void the guarantee.

Examples may include:

Trimming or cutting the print
Drilling holes
Removing or changing a mount
Reframing the product
Applying coatings or adhesives
Bending the product
Attempting repairs
Altering the product’s structure

Please contact Customer Service before attempting to repair or modify a product that may have a manufacturing concern.

What Product Characteristics Are Not Considered Defects?

Fine art print materials and handcrafted products may contain minor characteristics resulting from the manufacturing process.

These characteristics do not generally affect the structural integrity or intended display of the product and may not qualify for replacement.

Examples include:

Very minor chipping along the edge of a print
Very small bumps or dips on a print surface
Small particles of dust beneath acrylic
Very small bubbles within acrylic material
Faint lines on paper beneath acrylic
Slight variations in canvas texture
Very small imperfections or dents in frame material

Each concern is evaluated individually, but complete microscopic perfection cannot always be guaranteed across handcrafted materials and processes.

What Should I Know About HD Metal Prints?

HD Metal Prints may naturally exhibit certain material characteristics.

These may include:

Minor surface imperfections resulting from the coating process
Slight darkening
Natural color shifts
More noticeable color or tonal differences on Silver Gloss
Very minor edge chipping

These characteristics may be inherent to the material and do not necessarily indicate a manufacturing defect.

What Should I Know About HD Acrylic Prints?

The acrylic face-mounting process may produce minor material characteristics, including:

Small dust particles beneath the acrylic
Small raised bumps
Very small bubbles within the acrylic material
Faint lines on the paper beneath the acrylic

Metallic paper used beneath acrylic may also produce:

A darker overall appearance
Natural color shifts
Greater contrast or reflectivity

Because Acrylic 360 and Acrylic Slim products use a semi-translucent backing, portions of the wall mount may sometimes remain visible through the completed piece.

These characteristics do not necessarily indicate a defect.

What Should I Know About Canvas Prints and Frames?

Canvas is a textured material and may naturally contain small variations in its woven surface.

Minor differences in texture are not generally considered defects.

Frame materials may also contain very small imperfections resulting from cutting, joining, finishing, or handling during production.

Are Image-Quality Problems Covered?

Artbeat Studios cannot accept responsibility for print-quality concerns caused by the submitted image file.

This may include:

Insufficient resolution
Soft focus
Motion blur
Incorrect exposure
Excessive noise
Compression artifacts
Editing errors
Banding
Color problems within the file
Artificial enlargement
Missing image detail

Our automated ordering system may accept and process files regardless of their resolution or overall quality.

Customers are responsible for reviewing image quality before submitting an order.

How Close Can Important Details Be to the Edge?

Keep critical image elements at least 1/2 inch from the edge whenever possible.

This includes:

Signatures
Text
Logos
Faces
Borders within the artwork
Copyright marks
Essential compositional details

Production bleed, cutting tolerances, framing, mounting, or canvas wrapping may affect content positioned too close to an edge.

Can I Cancel an Order?

Orders may be canceled within 60 minutes of being placed.

After the 60-minute cancellation window has passed, the order may already be entering the custom production workflow and cannot be canceled or refunded.

How Do I Cancel an Order?

For an order placed through a registered account:

Log into your Artbeat Studios account.
Open the applicable order.
Select the item or items you want to cancel.
Complete the cancellation within 60 minutes of placing the order.

For an order placed using guest checkout, call:

949-250-4117

Guest-order cancellations must be requested by phone during office hours and within the 60-minute cancellation window.

Cancellation requests cannot be accepted by:

Email
Webchat
Text message

What If I Need the Order by a Specific Date?

Production times are estimates and may fluctuate.

If you need an order completed or delivered by a particular date, include that deadline in the order notes when placing the order.

This allows our team to review the request and determine whether the required completion date can be confirmed.

If no deadline is provided and the 60-minute cancellation period has passed, the order cannot be canceled or refunded because the estimated timeline no longer meets your needs.

Shipping and carrier transit times should also be considered when planning for a deadline.

What If My Order Arrives Damaged?

Please provide:

Your order number
Photographs of the damaged product
Photographs of the exterior packaging
Photographs of the interior packaging
A photograph of the shipping label
A description of how the package and product arrived

Keep all original packaging until the claim has been reviewed.

The packaging may be necessary to determine the cause of the damage or support a carrier claim.

Do You Offer Price Adjustments?

A price adjustment may be considered when:

An order was placed within five calendar days before a discount began
The order has not yet shipped
The customer contacts Artbeat Studios while the promotion is active

Approved price adjustments are issued as store credit.

Price adjustments are reviewed individually and are not guaranteed.

Promotional pricing cannot be held, reserved, or extended after a promotion ends.

What Are the Current Shipping Terms?

Artbeat Studios offers flat-rate shipping for qualifying orders under $150 within the contiguous United States.

Qualifying orders over $150 containing prints up to 40" × 60" receive free shipping within the contiguous United States.

Additional charges or quotations may apply to:

Orders shipping outside the contiguous United States
Oversized prints
Products requiring freight delivery
Products requiring specialized packaging or crating

Orders requiring a shipping quotation will be reviewed before production.

Customs fees, tariffs, taxes, duties, and related import charges are the responsibility of the recipient.

Common Misconceptions

I can return a custom print because I changed my mind.

No.

Artbeat Studios products are custom made and are not eligible for general returns or exchanges.

Every visible imperfection qualifies for replacement.

No.

Minor characteristics may be inherent to the material or manufacturing process and may not affect the product’s integrity.

I can submit a newly edited file for a warranty replacement.

No.

An approved replacement uses the originally submitted file. A revised file is treated as a new order.

The 3-year guarantee covers accidental damage.

No.

Accidental damage, mishandling, improper installation, scratches, impact damage, and environmental exposure are not covered.

All Paper Prints include a 1-year warranty.

No.

The 1-year warranty applies to qualifying defects in framed Paper Prints. Unframed Paper Prints are not covered by a warranty.

I can cancel an order by emailing within 60 minutes.

No.

Account orders must be canceled through the account. Guest-checkout orders must be canceled by phone during office hours.

Email, chat, and text cancellation requests cannot be accepted.

Production estimates guarantee delivery by a specific date.

No.

Production times are estimates. Any required deadline should be included in the order notes so our team can review it.

A promotion can be applied to an older or already shipped order.

Not necessarily.

Price adjustments may only be considered for unshipped orders placed within five calendar days before the promotion began.

Our Recommendation

Inspect your order as soon as it arrives.

If you notice a concern:

Do not modify or attempt to repair the product.
Keep all original packaging.
Photograph the complete product and affected area.
Photograph the packaging and shipping label when applicable.
Contact Customer Service with your order number and description.

The sooner we receive complete information, the sooner we can review the concern and determine the appropriate resolution.

Email support@artbeatstudios.com, contact us through webchat, or call 949-250-4117.

Updated on: 07/23/2026

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