Where Is My Order?

Updated June 2026 • 3-minute read

Waiting for artwork to arrive can be exciting, especially when you're preparing for an installation, event, gift, or exhibition.
If you're wondering about the status of your order, there are several ways to check its progress and order status.

Quick Answer

You can check your order status using:

Your Artbeat Studios account
Your order confirmation email
Your shipping confirmation email
Our customer support team

The information available will depend on whether your order is currently in production or has already shipped.

Option 1: Check Your Artbeat Account

If you created an account when placing your order:

Step 1

Step 2

Navigate to:
Account → Order History

Step 3

Select the order you would like to review.

You may be able to view:

Order details
Order status
Shipping information
Tracking information (once available)

Option 2: Review Your Order Confirmation Email

After placing an order, you will receive an order confirmation email.
This email contains:

Order number
Order details
Billing information
Shipping information

Your order number is the fastest way for our team to locate your order if assistance is needed.

Option 3: Check Your Shipping Confirmation Email

Once your order has shipped, you will receive a shipping confirmation email.
This email includes:

Carrier information
Tracking number
Tracking link

If your tracking number is available, you can monitor the shipment directly through the carrier.

Understanding Order Status

As your order moves through production and delivery, you may see one of the following statuses in your account.

Confirmed

Your order has been successfully placed and received.
At this stage:

Payment has been processed or authorized
Your order has entered our system
Production has not yet been completed

Because every order is custom made, it is normal for an order to remain in the Confirmed status while it is being produced.

On Its Way

Your order has been completed, packaged, and shipped.
At this stage:

Your order has been fulfilled
Tracking information should be available
The package is moving through the carrier's network

You can monitor progress using the tracking link provided in your shipping confirmation email or within your Artbeat Studios account.

Out for Delivery

Your shipment has arrived in your local delivery area and is scheduled for delivery.
At this stage:

The carrier has the package on a delivery vehicle
Delivery is expected that day
Tracking information may provide an estimated delivery window

Delivered

The carrier has marked the package as delivered.
At this stage:

The shipment has been delivered to the destination address
Delivery confirmation has been recorded by the carrier

If tracking shows Delivered but you cannot locate your package, please check around your property, with household members, building management, or neighbors before contacting support.

Why Is My Order Still Showing "Confirmed"?

This is one of the most common questions we receive.
Because every Artbeat Studios order is custom produced, your order may remain in the Confirmed status while it is being printed, finished, framed, inspected, and prepared for shipment.
Tracking information is typically not available until the order moves to On Its Way.

Production vs Shipping

One of the most common misunderstandings is the difference between production time and shipping time.

Production

This is the time required to create your artwork.
Examples include:

Printing
Finishing
Framing
Quality inspection
Packaging

Shipping

Shipping begins only after production has been completed.
Tracking information becomes available once the package has been transferred to the carrier.

Why Hasn't My Tracking Updated?

Tracking information may not appear immediately after a shipping label is created.
In some cases:

The carrier has not yet scanned the package
The shipment is awaiting pickup
Tracking updates are temporarily delayed

Most tracking information becomes active shortly after the carrier receives the package.

Need Help?

If you're unable to locate your order information, please contact our team and provide:

Your order number
Name used on the order
Email address associated with the purchase

We'll be happy to help locate your order and provide the latest available status update.

Common Misconceptions

My order should have tracking immediately after purchase.

Tracking information is typically generated once the order has shipped.

Shipping starts when I place my order.

Shipping begins after production has been completed.

Production and shipping are the same thing.

Production is the creation of your artwork. Shipping is the delivery process after production is complete.

Updated on: 07/17/2026

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