Where Is My Store Credit?

Updated July 2026 • 2 minute read

Store credits issued through our classic website were not automatically transferred to the new Artbeat Studios website.

Rest assured that most valid store credits can still be redeemed. Our Customer Support team can confirm your available balance and help transfer eligible credit to the new site.

Quick Answer

Your store credit may still be available even if it does not appear on the new website.

To confirm or transfer your credit:

1. Email support@artbeatstudios.com.
2. Include the name and email address associated with your account.
3. Provide any previous order number, store-credit email, or other relevant information you have available.
4. Our team will review the account, confirm the balance, and assist with transferring eligible credit.

Why Is My Credit Missing?

Store credits issued through the classic Artbeat Studios website were not automatically carried over when the new website launched.

This does not necessarily mean the credit has expired or been lost.

Our team may need to verify the original credit manually before it can be added to your new account.

How to Transfer Store Credit

Please contact Customer Support at support@artbeatstudios.com.

To help us locate the credit, please include:

• Your full name
• The email address used on the original order
• Your previous order number, if available
• The approximate credit amount
• A copy or screenshot of the original store-credit email, if available

Once confirmed, eligible credit can be transferred for use on the new website.

Can I Use the Credit on the Classic Website?

Yes.

You may also visit our classic site at og.artbeatstudios.com to:

• Review available legacy account information
• Check whether the credit appears on your classic account
• Place an order using the classic website

What If I Cannot Find the Original Credit Email?

That is okay.

Contact Customer Support with as much information as possible, including your name, email address, and any related order numbers.

We will review the available account records and let you know what we are able to confirm.

Common Misconceptions

My store credit disappeared when the new website launched.

Not necessarily.

Credits from the classic website were not automatically transferred, but many can still be verified and moved to the new site.

I must place my order on the classic website to use the credit.

Not always.

Eligible credits may be transferred to the new website after they are confirmed by Customer Support.

My credit will automatically appear if I create a new account.

No.

Creating an account on the new website does not automatically import legacy store credits. Please contact Customer Support for assistance.

Our Recommendation

Before placing your order, contact support@artbeatstudios.com to confirm your balance and request that eligible credit be transferred.

Waiting until after an order has been placed may limit our ability to apply the credit retroactively.

Updated on: 07/17/2026